Refund & Returns Policy – Zairona

At Zairona, your satisfaction matters — but to keep our prices affordable and deliveries smooth, we offer a simple, clear return process with a short window to ensure products remain in perfect condition.

1. Return Eligibility

• Return requests must be made within 5 days of delivery.
• Items must be unused, unworn, unwashed, and in original packaging with tags intact.
• A receipt or order confirmation is required for processing.

2. Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Personal wear items (lingerie, innerwear, swimwear)
• Custom or made-to-order items
• Gift cards & digital downloads
• Items marked as Final Sale
• Products damaged due to customer misuse or without original packaging

3. Refunds

• Once we receive and inspect your returned product, we’ll notify you by email.
• If approved, refunds will be processed to your original payment method within 5–7 working days.
• Sale/discounted items are non-refundable.

4. Exchanges

We only replace items if they arrive defective or damaged.
To request an exchange, email us at support@zairona.com within 5 days of delivery.

5. Shipping Your Return

Please send your return to:
Zairona Returns Department
[Your Address Here]

• Customers are responsible for return shipping charges.
• Use a trackable courier service to avoid delays or lost parcels.

6. Need Help?

📧 support@zairona.com
We’re here to help you with any product or order concerns.